Answer when your team is occupied
Configure after-hours answering, overflow or a first point of contact. The assistant introduces itself as an automated assistant and works from information you approve.
For the calls that can’t wait for a quiet momentYou’re busy.
You’re busy.
We’ll take the call.
An AI receptionist that answers routine questions, captures new enquiries and helps arrange appointments. Configured around your business, with a clear handoff to your team.
After-hours · Overflow · Connected booking
Try our AI assistant
Call us. Hear what’s possible.
Our AI assistant answers our company phone. Ask about ParagonID’s services or book a consultation—and experience what an assistant could do for your business.
Want an assistant for your business? Let’s talk.Talk to our assistant(832) 400-6070
English · Español · Русский
Tap the number to call, or dial it from your phone.A call, with a clear next step.
Illustrative conversation · Text demoCaller
Could I book a first consultation?
AI Receptionist
I’m the automated assistant for the practice. I can help with that. What day works for you?
Caller
Tuesday morning. You can call me back on this number.
AI Receptionist
I’ll send that request to the front desk. They’ll call you to agree a time; it isn’t booked yet.
What your team receives
Callback to arrange a visit
The team receives the Tuesday morning preference and permission to call back. The appointment remains a request until a time is confirmed.
Conversation → Next actionCaller
Are you open on Saturday?
AI Receptionist
I’m the automated assistant. The approved opening hours show Saturday morning availability. Would you like help arranging a visit?
What your team receives
Question answered
Uses your approved business information. If the answer is missing or uncertain, it asks the team to follow up.
Conversation → Next actionCaller
I need to speak with someone about my appointment.
AI Receptionist
I’m the automated assistant. Let me try the front desk. If they’re unavailable, I can take a callback request.
What your team receives
Transfer or callback
Follows your routing rules, including a fallback when nobody answers. No promise of an immediate callback.
Conversation → Next actionA useful first conversationMore than an answer.
More than an answer.
A next step.
Understand the reason for the call
Capture the caller’s name, contact details and what they need. Ask the questions that help your team decide the next step, without turning the call into a long intake form.
Help arrange an appointment
Offer available times and confirm a booking where your connected calendar supports it. Otherwise, capture a booking request for your team to confirm.
Leave a useful handoff
Send the team a call summary, contact details and an agreed next action. Configure transfers, callback requests and follow-up messages around your actual availability.
Your people stay in the loopKnow when to
Know when to
bring in a person.
A good receptionist knows its limits. Agree what it can answer, when it should transfer and what happens when your team cannot pick up.
Routine requestAnswer from approved information
Needs a decision or asks for a personTransfer to the right team
No one available or connection failsCapture a callback request
For clinics: administrative support only. Clinical questions and urgent situations follow your approved escalation instructions.
Built around your working dayDifferent businesses.
Different businesses.
Different conversations.
Let the front desk focus.
Handle opening hours, appointment requests and routine enquiries. Route clinical questions to the practice team.
Explore For Clinics ↗Keep working on the job.
Capture the service needed and location, then arrange a visit or pass the request to your dispatcher.
Give new enquiries a way in.
Help with showing requests, introductory appointments and routing questions to the right person.
The call is the beginning
Carry the details forward.
Phone
→A conversation
Reason for calling and agreed next step.
CRM & calendar
→A useful record
Contact, summary and booking or callback request.
Your team
A clear owner
Someone who knows what needs to happen next.
Start with your actual callsAgree the job.
Agree the job.
Then give it a voice.
In your free call review, we look at your coverage, common questions and current tools. You’ll leave with recommended call flows, handoff rules and the connections your setup would need.
Get a free call review ↗- Map the callsHours, common requests, languages and who should receive transfers.
- Agree the scope and priceSetup, ongoing support and voice or messaging usage, shown separately in your proposal.
- Test before routing live callsTry bookings, corrections, requests for a person and failed transfers together.
- Review and refineUse agreed call records and team feedback to improve the flow.
Practical questions
Before the first call.
Can we keep our existing phone number?
We review your phone provider and routing options. Where supported, calls can be forwarded from your current number for overflow or after-hours coverage. We agree the routing and fallback before launch.
Will it work with our CRM and calendar?
We check the systems and access available before scoping the connection. Supported integrations can create contacts, log summaries and book available appointments. Custom integrations are quoted separately; unsupported bookings become requests for your team.
Does the caller know it is AI?
Yes. The greeting identifies it as an automated assistant for your business. We agree the voice, wording and answers with you and test representative calls before launch.
What if someone wants a person?
The assistant follows your agreed transfer rules. If the team is unavailable or the transfer fails, it captures a callback request and explains what will happen next. It does not promise an immediate response when nobody is available.
Can it speak English and Spanish?
English and Spanish call flows can be scoped and tested with your business terminology. We confirm language support and pronunciation with the selected voice service before launch.
What about recordings and patient information?
We agree what information to collect, what to retain and who can access it. Recording notices, consent settings and vendor requirements are reviewed for the intended use. For clinics, the assistant handles administrative questions; it does not provide medical advice or emergency triage.
How long does setup take, and what does it cost?
Timing and pricing depend on call volume, routing, languages and integrations. A free call review helps define the scope. Your proposal separates setup, ongoing support and voice or messaging usage before work begins.